FAQ

You can contact the vendor before purchasing the product by using the contact form on the product page or the vendor’s profile. If you already own the product and you require support for it, you can use the support ticket system. You can open a support ticket on the product page or on your personal account page.

Bytex Marketplace does not require vendors to offer free/trial versions. This means it is entirely up to each individual vendor.

We can only accept payment methods that are available at the checkout. If you are not able to use any of these payment methods, consider asking friends that might have a suitable account for any of the payment methods.

When you open a support ticket and want us to have a look into the case to help resolve it, you can use the “Call platform moderator” button in the support ticket interface and we will investigate the issue as soon as possible.

If you have reason to believe that you are not receiving a full or partial refund you should get from the vendor, you can contact us as the platform provider to try and resolve the situation. Please send us an email to [email protected] explaining the situation and providing us with the necessary details such as the invoice so we know what transaction we need to investigate.

Vendors can choose whether to provide automatically generated invoices for customers. If this message appears, the vendor has chosen to not automatically generated invoices.

Use the contact form on the vendors profile to request an invoice manually.